Privacy Policy

Canglanwang respects the privacy of individuals who visit our website and place orders through our online store. This Privacy Policy explains how personal data is collected, used, disclosed and retained when you visit www.canglanwang.com, contact us or purchase products through our website.

1. Data Controller

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), the data controller is:

Canglanwang

Email: service@canglanwang.com
Company: CITY MEUBLES
Address: Rue de Hollogne 114, 4101 Seraing
Phone: +3242334875

Canglanwang determines the purposes and means for which personal data is processed in connection with the operation of this website, customer enquiries and orders.

2. Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data:

• Name and contact details;
• Email address and telephone number;
• Billing and delivery address;
• Order number, purchased products, order date and transaction details;
• Information provided when contacting customer support;
• Website usage information, such as IP address, browser type, device information and access times;
• Information required to process payments and manage an order.

We only request information that is relevant to the applicable purpose, such as processing an order, responding to an enquiry or meeting applicable legal and accounting requirements.

3. How We Collect Personal Data

Personal data may be collected when you:

• Visit or use our website;
• Create or submit an order;
• Provide information during checkout;
• Contact us by email, telephone or other available communication methods;
• Subscribe to communications where such an option is provided;
• Interact with cookies or similar website technologies in accordance with our Cookie Policy.

4. How We Use Personal Data

Canglanwang may process personal data for the following purposes:

• Processing and managing orders;
• Arranging payment processing;
• Confirming order details;
• Providing order and delivery information;
• Responding to customer enquiries;
• Managing returns, refunds and related requests;
• Maintaining business and transaction records;
• Meeting applicable accounting, tax and legal obligations;
• Detecting and addressing irregular or unauthorised activity;
• Maintaining and administering the website;
• Managing customer communications where permitted by applicable law.

Personal data is processed only where there is an applicable legal basis under relevant data protection legislation. Under the GDPR, such bases may include performance of a contract, compliance with a legal obligation, consent or legitimate interests, depending on the circumstances.

5. Payment Processing

Payments made through our website are processed by Stripe.

Stripe may process information required to facilitate a payment, which may include payment method information, name, email address, billing or delivery address, transaction amount, order information, IP address and other information relevant to payment processing.

Stripe may process personal data in different capacities depending on the applicable service and processing activity. Stripe’s current Data Processing Agreement states that Stripe may act as a data processor on behalf of a merchant and, for certain activities, as a separate data controller.

Canglanwang does not require customers to provide complete payment card details directly to us where those details are collected through the Stripe payment interface. Payment-related information is handled according to the applicable Stripe terms and privacy practices.

For further information about how Stripe processes personal data, customers may consult Stripe’s Privacy Policy and Privacy Centre.

6. Sharing of Personal Data

Personal data may be disclosed where reasonably necessary for the purposes described in this Privacy Policy, including to:

• Stripe for payment processing;
• Delivery and fulfilment service providers where necessary to complete an order;
• Website, hosting and infrastructure service providers;
• Professional service providers where required for business administration;
• Government authorities, regulators or other authorised bodies where disclosure is required by applicable law.

Service providers may only receive information relevant to the services they provide. Personal data is not provided to third parties for their independent marketing purposes unless a lawful basis exists for such disclosure.

7. International Data Transfers

Some service providers used in connection with the website or payment processing may process personal data in countries outside the European Economic Area.

Where GDPR applies, international transfers of personal data are carried out using an applicable legal mechanism, such as an adequacy decision or appropriate safeguards recognised under applicable data protection legislation.

Stripe states that its contractual and privacy framework includes provisions concerning international data transfers and participation in the EU-U.S. Data Privacy Framework.

8. Data Retention

Canglanwang retains personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by applicable law.

Different categories of information may therefore be retained for different periods:

Order and transaction records: generally retained for up to 7 years from completion of the relevant transaction, where required for accounting, tax, legal or business-record purposes.

Customer service communications: generally retained for up to 3 years after the relevant enquiry or case has been closed, unless a longer period is required for an ongoing matter, legal claim or legal obligation.

Account or customer information: retained while reasonably required to administer the relevant customer relationship and, where applicable, for a reasonable period following the last relevant activity.

Marketing preferences and consent records: retained for as long as necessary to demonstrate and manage the relevant preference or consent, and thereafter for a period appropriate to applicable legal requirements.

Website and technical records: retained for periods appropriate to the relevant operational, analytical, legal or security purpose.

Where personal data is no longer required and there is no legal reason to retain it, it will be deleted, anonymised or otherwise removed from active use.

The GDPR requires personal data to be retained for no longer than necessary for the relevant processing purpose, subject to specific legal exceptions.

9. Legal and Accounting Records

Certain transaction information may need to be retained after an order has been completed because of accounting, tax, regulatory or legal obligations.

Where such an obligation applies, the relevant information may continue to be retained even where a customer requests deletion, to the extent that continued retention is required by law.

10. Your GDPR Rights

Where the GDPR applies, you may have the right to:

• Request access to personal data held about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data where the applicable legal conditions are met;
• Request restriction of processing in certain circumstances;
• Object to processing based on legitimate interests;
• Withdraw consent where processing is based on consent;
• Request data portability where the applicable requirements are satisfied;
• Lodge a complaint with the competent data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. For example, deletion may be restricted where continued retention is required to comply with a legal obligation or to establish, exercise or defend legal claims.

11. Requests Concerning Your Personal Data

To submit a privacy request, please contact:

Email: service@canglanwang.com

Please clearly state the nature of your request and provide sufficient information for us to identify the relevant records and process the request appropriately.

Where required by applicable law, we may take reasonable steps to verify the identity of the person making a request before providing or changing personal information.

12. California Privacy Rights

Where applicable California privacy legislation applies, California residents may have rights concerning their personal information, including the right to know, access, correct inaccurate information, request deletion, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information where applicable, and receive equal treatment for exercising applicable privacy rights.

Canglanwang does not sell personal information for monetary consideration.

California privacy requests may be submitted using:

Email: service@canglanwang.com

Where required by applicable law, requests will be handled within the applicable statutory timeframe and subject to permitted verification and legal exceptions.

The California Attorney General identifies rights including access, deletion, correction, opting out of sale or sharing, limiting certain uses of sensitive personal information and non-discrimination.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functions such as:

• Remembering relevant website preferences;
• Maintaining shopping and checkout functionality;
• Understanding website usage;
• Measuring website performance;
• Supporting relevant website functions.

Non-essential cookies are handled in accordance with applicable consent requirements and our Cookie Policy.

Further information is available in our Cookie Policy.

14. Data Protection and Confidentiality

Canglanwang applies appropriate organisational and operational measures to personal data processing and limits access to information according to the relevant business purpose.

No method of transmitting or storing information can eliminate every possible risk. Accordingly, personal data is handled in accordance with applicable data protection requirements and relevant operational procedures.

15. Children’s Data

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly request personal information from children where such collection would be prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us contrary to applicable requirements, they may contact us at service@canglanwang.com.

16. Changes to This Privacy Policy

Canglanwang may update this Privacy Policy when necessary to reflect changes to our website, services, data processing activities or applicable legal requirements.

The latest version will be published on this page with the applicable update date.

17. Contact Information

For privacy-related questions or requests, please contact:

Email: service@canglanwang.com
Company: CITY MEUBLES
Address: Rue de Hollogne 114, 4101 Seraing
Phone: +3242334875