Returns Policy

This Refund and Returns Policy applies to purchases made through www.canglanwang.com for customers in Europe and the United States.

1. Order Processing and Delivery

Orders are normally processed within 1–3 working days after payment has been received and the order details have been confirmed.

Orders are shipped using established delivery services, including DHL, FedEx and UPS Priority services, where available for the relevant destination.

The standard transportation time is approximately 4–8 working days after dispatch. Tracking information is sent automatically to the email address provided at checkout when material shipment updates are available, including dispatch, arrival at a logistics facility, local delivery and other relevant tracking events.

Delivery times may vary according to destination, carrier operations and circumstances affecting the shipment.

If an order exceeds the stated standard transportation period, we will contact the relevant carrier and investigate the shipment. Following the circumstances of the individual order, an appropriate resolution may include a full refund or a replacement shipment, subject to applicable statutory rights.

For United States orders, where an applicable shipment delay prevents fulfilment within the stated period, the order will be handled in accordance with applicable consumer requirements, including any rights concerning cancellation and refunds for delayed or unshipped merchandise.

2. Right of Withdrawal for European Customers

For consumers in the European Union, including Belgium, online purchases of goods are generally subject to a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

The withdrawal period normally begins on the day on which the consumer, or a third party nominated by the consumer other than the carrier, physically receives the goods. The consumer does not generally need to provide a reason for exercising this right.

To exercise the right of withdrawal, the customer should contact:

Email: service@canglanwang.com

The customer should provide the order number and sufficient information identifying the relevant order. The goods should then be returned to the following address:

Return Address:Rue de Hollogne 114, 4101 Seraing

Unless applicable law provides otherwise, goods returned under the statutory withdrawal right should be sent back within the applicable legal period and should be handled with reasonable care.

Where legally applicable, the customer is responsible for the direct cost of returning goods under the statutory withdrawal right, provided that the customer was informed of this obligation before purchase.

Nothing in this section limits any mandatory consumer rights applicable in the customer’s country.

3. Condition of Returned Goods

When exercising a statutory right of withdrawal, customers may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where the goods have been handled beyond what is reasonably necessary for such inspection, any reduction in value will be dealt with in accordance with applicable law.

Returns should include the relevant order information so that the order can be identified and processed efficiently.

4. Damaged or Defective Goods

If goods arrive damaged, defective or materially inconsistent with the order, the customer should contact service@canglanwang.com as soon as reasonably practicable after receiving the goods.

The customer should provide:

• Order number;
• A brief description of the issue; and
• Clear photographs showing the relevant condition of the goods and, where appropriate, the packaging.

For an initial assessment of a damaged item, the customer does not need to return the damaged item where the photographs and order information are sufficient to assess the matter.

Following review of the circumstances, an appropriate resolution may include a refund or replacement shipment, in accordance with the applicable statutory rights and the circumstances of the order.

For consumers in the European Union, statutory remedies relating to non-conforming or defective goods remain unaffected by this Policy. EU consumer law provides legal protection for defective goods, including applicable repair, replacement, price reduction or refund remedies depending on the circumstances.

5. Return Costs

For a statutory withdrawal return in the European Union, the customer generally bears the direct return cost unless:

• the applicable law requires otherwise;
• the seller has agreed to bear the cost; or
• the customer was not properly informed before purchase that the return cost would be payable by the customer.

For goods that are defective, damaged or otherwise subject to a statutory remedy, return and other associated costs will be handled in accordance with applicable law.

6. Refund Processing

Once a refund becomes due, it will normally be issued using the original payment method, where practicable.

The available payment methods for purchases may include:

• Visa;
• Mastercard;
• American Express;
• Apple Pay;
• Google Pay; and
• Supported electronic wallets.

The applicable refund amount will be determined according to the reason for the return, the applicable consumer rights and the circumstances of the order.

Where a statutory right of withdrawal applies, refunds will be processed in accordance with the applicable legal requirements, including any rules concerning the timing of reimbursement and delivery charges.

7. Shipping Delays, Loss and Non-Delivery

The stated transportation period is 4–8 working days after dispatch and is separate from the normal 1–3 working day order-processing period.

If tracking information indicates that a shipment has materially exceeded the stated transportation period, the matter may be referred to the carrier for investigation.

Depending on the outcome and circumstances, the order may be resolved by a full refund or replacement shipment, subject to applicable statutory rights.

For European consumers, statutory rules concerning delivery, cancellation and the allocation of risk remain applicable. Where goods are transported by a carrier, the consumer’s statutory rights concerning the passing of risk are not excluded merely because the goods have been handed to the carrier.

For United States customers, applicable federal and state requirements concerning delayed or unshipped merchandise will apply. Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, when a seller cannot meet a stated shipping time, the seller must follow the applicable requirements concerning notice, delay and cancellation/refund.

8. Order Cancellation Before Dispatch

A customer may contact service@canglanwang.com to request cancellation before dispatch.

Cancellation requests received before dispatch will be reviewed according to the status of the order and applicable law.

Where an order has already entered the dispatch process, the customer may instead need to use the applicable return or withdrawal procedure.

Nothing in this section restricts any mandatory cancellation rights available under applicable law.

9. Refund Exclusions and Statutory Rights

A refund will not be refused where a refund is required by mandatory consumer law.

Where no statutory right applies, eligibility for a discretionary return or refund will be assessed according to the applicable terms of the order and the circumstances of the goods.

Nothing in this Policy is intended to remove, restrict or replace mandatory consumer protections applicable in Belgium, the European Union, or the United States.

10. Contact Information

Brand: Canglanwang
Email: service@canglanwang.com
Company: CITY MEUBLES
Address: Rue de Hollogne 114, 4101 Seraing
Phone: +3242334875

For return, refund, damaged-goods or delivery enquiries, please contact service@canglanwang.com and include the relevant order number.