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Return to shopCanglanwang provides delivery services for customers in Europe and the United States. This Shipping Policy explains our order processing, dispatch, delivery tracking and arrangements for delayed shipments.
1. Order Processing
Orders are normally processed within 1–3 working days after an order has been successfully placed.
Working days exclude Saturdays, Sundays and applicable public holidays.
The order processing period is separate from the transportation period. The estimated delivery period begins after the order has been processed and dispatched.
2. Delivery Service
Orders are delivered using established carriers, including:
- DHL
- FedEx
- UPS Priority services
The available carrier and service may vary according to the destination, product and applicable delivery arrangements.
3. Estimated Delivery Time
The standard estimated transportation period is 4–8 working days after dispatch.
The overall time from placing an order to receiving it therefore normally consists of:
Order processing: 1–3 working days
Transportation: 4–8 working days after dispatch
Delivery times may vary according to the destination, carrier operations, local delivery arrangements and other circumstances affecting transportation.
The applicable delivery information provided for the relevant order will apply where a specific delivery arrangement has been agreed.
4. Dispatch and Tracking Notifications
Once an order has been dispatched, available tracking information may be sent automatically to the email address provided during checkout.
Tracking notifications may be issued at relevant stages of the shipment, including:
- Order dispatch;
- Arrival at a relevant logistics facility;
- Movement towards the destination;
- Local delivery stage;
- Other material tracking updates made available by the carrier.
Customers should ensure that the email address supplied when placing an order is accurate and accessible.
5. Delivery Address
Orders are dispatched from:
Dispatch Address:Rue de Hollogne 114, 4101 Seraing
Customers are responsible for providing complete and accurate delivery information at checkout.
If an address needs to be corrected after an order has been placed, please contact:
Address amendments will be considered according to the processing and dispatch status of the relevant order.
6. Delayed Shipments
If an order has exceeded the standard 4–8 working day transportation period, customers may contact us at:
Please provide the relevant order number so that the shipment can be identified.
We may contact the applicable carrier to investigate the shipment status and circumstances of the delay.
Following the carrier investigation and assessment of the individual circumstances, the available resolution may include:
- A full refund; or
- A replacement shipment.
The resolution will depend on the circumstances of the individual order and any applicable statutory requirements.
Where applicable law provides a specific remedy or procedure for delayed delivery, the applicable legal requirements will apply.
7. Lost or Damaged Shipments
If a shipment appears to have been lost or arrives damaged, customers should contact:
Please provide the order number and, where applicable, photographs or other relevant information concerning the shipment.
We will review the available information and may contact the relevant carrier to investigate the matter.
For consumer purchases governed by applicable European Union consumer law, the risk of loss of or damage to goods does not pass to the consumer merely when the goods are handed to the carrier. The applicable risk passes when the consumer, or a third party nominated by the consumer other than the carrier, acquires physical possession of the goods, subject to the applicable legal rules and exceptions.
8. Incorrect Delivery Information
Customers are responsible for ensuring that their delivery address and contact information are accurate at the time of purchase.
Where incorrect or incomplete information is provided, customers should contact us promptly after identifying the issue.
If the order has already been dispatched, changes to the delivery information may depend on the carrier’s available arrangements.
9. Delivery Attempts
The carrier may make delivery attempts according to its applicable delivery procedures.
Customers should monitor tracking information and any delivery communications sent to the email address provided with the order.
Where additional information or action is required to complete delivery, customers should respond to the relevant carrier instructions where appropriate.
10. Delivery to the Customer
For orders governed by applicable European Union consumer law, the risk of accidental loss or damage remains with the seller until the consumer, or a third party nominated by the consumer other than the carrier, physically receives the goods, subject to applicable statutory exceptions.
Nothing in this Shipping Policy is intended to transfer the risk of loss or damage to the customer at an earlier point where applicable law does not permit such transfer.
11. Customer Contact
For questions concerning order processing, dispatch, tracking or delivery, please contact:
Email: service@canglanwang.com
Telephone: Rue de Hollogne 114, 4101 Seraing
If our customer service team is not available when you contact us, please leave a message or send an email. We aim to respond to enquiries within 24 hours.
12. Business Information
Email: service@canglanwang.com
Company: CITY MEUBLES
Address: Rue de Hollogne 114, 4101 Seraing
Phone: +3242334875